Terms & Conditions
The booking terms that apply to every private tour, safari and transfer we operate in Sri Lanka.
Last updated August 2026
1. Making a booking
A booking is confirmed once you accept a written itinerary and quote from Ceylon Bound Holidays & Tours and we acknowledge it by email. Quotes are per person based on two travellers sharing unless stated otherwise, and remain valid for 14 days.
2. Payment
A deposit secures your dates, vehicle and hotels. The balance is due before or on the first day of the tour unless we agree otherwise in writing. We accept bank transfer, card and cash in USD, EUR, GBP or LKR.
3. What the price includes
Each tour page lists exactly what is included and excluded. Unless listed, the price does not cover international flights, travel insurance, visa or ETA fees, national park entrance tickets, meals not specified, tips and personal expenses.
4. Changes by you
Because every tour is private, we will do our best to accommodate date or itinerary changes. Changes may affect the price where hotels, park permits or vehicle class change.
5. Changes by us
Very occasionally weather, road closures, wildlife park conditions or events outside our control require a route change. We will always offer the closest equivalent alternative at no extra cost.
6. Cancellations and refunds
Cancellation terms are set out in full on our cancellation policy page, which forms part of these terms.
7. Insurance and health
Comprehensive travel insurance covering medical treatment, repatriation and cancellation is a condition of travel. You are responsible for holding a valid passport and Sri Lanka ETA and for any vaccinations recommended for your country of residence.
8. Safety and conduct
Our vehicles are licensed, insured and regularly serviced, and our driver guides are licensed by the Sri Lanka Tourism Development Authority. We ask guests to follow the guide's instructions at wildlife parks, religious sites and in the sea, and to respect local dress codes at temples.
9. Liability
We accept responsibility for the services we directly provide. We are not liable for loss or damage caused by third-party suppliers, force majeure events, or personal belongings left unattended.
10. Governing law
These terms are governed by the laws of Sri Lanka. Complaints should be raised with us first at ceylonboundholidays@gmail.com so we can resolve them quickly.
Questions about this policy?
Write to ceylonboundholidays@gmail.com or call +94 77 431 8220. We reply within 24 hours.
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